Refund policy
1. Eligibility for Returns/Exchanges
-
Items can be returned or exchanged within 7–14 days of delivery.
-
Products must be unused, unworn, unwashed, and in their original packaging with tags intact.
-
Jewelry must be returned without scratches, damage, or alterations.
-
Dresses must be returned in brand-new condition, free from stains, perfume, or alterations.
2. Non-Returnable/Non-Refundable Items
-
Customized or personalized jewelry/dresses.
-
Sale, discounted, or clearance items.
-
Items damaged due to customer mishandling.
-
Hygiene-sensitive items (e.g., earrings for pierced ears).
3. Refund Options
-
Refunds are issued in the original payment method (credit/debit card, bank transfer, or wallet balance).
-
Customers may also choose store credit or an exchange.
-
Shipping charges are non-refundable.
4. Return Process
-
Contact our Customer Support within the return window.
-
Provide order number, reason for return, and product images (if damaged/defective).
-
Pack the item securely in the original packaging.
-
Ship it back to the address provided by our team.
5. Damaged or Incorrect Products
-
If you receive a wrong or defective item, notify us within 48 hours of delivery with pictures/videos.
-
We will arrange a replacement or full refund, including shipping costs.
6. Processing Time
-
Refunds are processed within 7–10 business days after inspection of the returned item.
-
Exchange orders will be shipped once the return is received and approved.
7. Contact Us
For returns, exchanges, or refund queries, please contact us:
📞 Phone/WhatsApp: +92-3140065715
📧 Email: crystalchic45@gmail.com.