Shipping policy
1. Order Processing
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Orders are processed within 1–3 business days after payment confirmation.
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Customized or made-to-order items may take longer (processing time will be mentioned on the product page).
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Time
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Local Orders (Within Pakistan): 3–7 business days.
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International Orders: 7–14 business days (may vary depending on destination and customs).
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Delivery timelines are estimates and may vary due to courier delays, weather, or customs clearance.
3. Shipping Charges
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Shipping costs will be calculated at checkout based on your location and order weight.
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Free shipping may be offered on promotional campaigns or orders above a specific amount (if applicable).
4. Order Tracking
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Once shipped, you will receive a tracking number via email or SMS/WhatsApp to monitor your order’s status.
5. Address Accuracy
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Customers are responsible for providing the correct shipping address.
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CrystalChic is not responsible for delays or losses caused by incorrect or incomplete addresses.
6. Customs & Duties (International Orders)
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International customers may be subject to customs fees, duties, or taxes imposed by their country.
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These charges are the responsibility of the customer and are not included in our product or shipping prices.
7. Delays & Liability
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While we ensure timely dispatch, CrystalChic is not liable for delays caused by courier companies, customs, or unforeseen events.
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If your order is delayed significantly, our support team will assist you in resolving the issue.
8. Contact Us
For questions or shipping-related concerns, please contact us:
📞 Phone/WhatsApp: +92-3140065715
📧 Email: crystalchic45@gmail.com